I had a laser hair removal consultation on February 23, 2026 at 17:45. The staff did not speak English, so we communicated via Google Translate. I politely asked about the Lutronic Clariñis 2 device and its serial number to verify authenticity before treatment.
Instead of reassurance, I was told that no one had ever asked this in six years and that I should leave. The consultation was canceled, and I was followed outside to my car, which felt unnecessary and uncomfortable.
Transparency and professionalism are essential for trust, especially with medical-grade equipment. Future clients should ensure their questions are welcomed and addressed appropriately.
